Clear words for products people need to trust.
I’m a content designer, currently a UX writer at KUBRA. I write across a payments platform used by utility customers, the support reps who help them, and the internal teams who set it up.
My work covers payments, AutoPay, onboarding, error states, and regulated language like ACH authorizations and SMS consent. I work with designers to solve the problem, not just fill in the copy.
Selected work
Any stock, one clear read
A stock lookup that explains itself in plain English
Paying bills without the anxiety
Multi-account bill pay that tells people exactly what happens to their money
Making AutoPay feel safe
A required legal authorization, rewritten so people finish it
The first five minutes
Account linking and verification without dead ends
Earlier work
Client projects from 2023 and 2024, shown as the line I started with and the line I wrote.
Hong Kong Wetland Park (via Story Inc.)
Before:Print Tour InsteadAfter: “Having trouble scanning the QR?”
Revelo
Before:Your search didn’t match any candidates :(After: “We couldn’t find any matching candidates.”
Greek Islands Grill
Before: No mission statementAfter: “At Greek Island Grill, we aim to serve the highest quality Greek food in sunny Arizona.”
24/7 Fitness Arizona
Before:Open 24/7After: “Work out whenever you want to.”
Have a product that needs to earn trust?
I’m open to content design roles. Email is the fastest way to reach me.